IPD Policies & Procedures
This memo outlines the policies and procedures that must be followed for products submitted for warranty consideration. Described below are:
This warranty is made by IPD Inc. (hereafter referred to as IPD) for engines parts manufactured or distributed by IPD or its affiliated companies and distributors.
Claim Procedures:
End-User should contact the IPD Distri9butor from which the items were purchased to begin claim procedure. All communication will be between IPD and the Distributor whom directly purchased IPD products.
IPD Distributor should contact the IPD branch in his area to receive instructions on what information is needed to file a warranty claim.
IPD will notify the IPD Distributor on how to proceed and where to send the alleged failed part. (Note all shipping charges are the responsibility of the end-user or distributor, IPD will not except collect shipments.)
Any alleged failed IPD product must ultimately be returned to IPD headquarters in Torrance, California USA for any consideration of warranty unless otherwise instructed by IPD.
If IPD determines that the situation is warrantable, all settlements will be made through the IPD Distributor unless otherwise determined by IPD. If the warranty claim is denied, all products submitted for examination to IPD will be held for 60 days after date of warranty denial is made and then disposed of.
IPD Warranty Period:
IPD warranty period extends from the date of installation of IPD product into the engine but total warranty period is not to exceed two years from original distributor purchase of IPD products from IPD invoice date.
IPD Products for ON-HIGHWAY applications:
Are warranted to be free from defects in workmanship and material under normal use and service for 1 year or 100,000 miles of operation, whichever shall occur first.
IPD Products for OFF-HIGHWAY applications:
Are warranted to be free from defects in workmanship and material under normal use and service for 180 days or 1,800 hours of operation, whichever shall occur first.
IPD Products for NATURAL GAS or METHANE applications:
Are warranted to be free from defects in workmanship and material under normal use and service for 1 year with unlimited hours of operation.
IPD Warranty Period is not extended in the case of products provided in a previous warranty situation. IPD products are only covered by IPD warranty from original purchase as outlined above.
IPD Responsibility:
If all above claim procedures have been followed and a determination is made by IPD that this is a warrantable situation the following describes what will be the maximum responsibility of IPD.
All warrantable claims will be settled by credit to the account of the IPD Distributor. No cash refunds will be permitted.
Parts:
IPD will have the option of providing parts needed or will reimburse the IPD Distributor at Distributors cost for parts needed to repair the warrantable failure including progressive damage caused by or as a direct result of the failed part providing IPD claim procedures have been met.
Any parts needed to repair the damage other than parts supplied by IPD must be agreed upon in advance by IPD.
Maintenance items:
IPD will pay for maintenance items such as oil, antifreeze, and filters that are not reusable due to repair of warrantable failure but must be agreed upon in advance by IPD.
Labor:
IPD will reimburse the Distributor for labor at no more than published flat rate time and no more than Distributors cost of labor unless agreed upon in advance by IPD. No holiday or overtime rates will be paid by IPD unless agreed upon in advance by IPD.
Not Covered: IPD is not responsible for:
Down time or towing charges.
Diagnostic time
Dynometer test charges.
Travel Time, hotel or meal charges or overtime of mechanics
Service Truck mileage.
Replacement vehicle rental.
Consequential damages or charges.
Owners Responsibility:
It is the responsibility of the owner to properly maintain and operate the engine in accordance with operation and maintenance manuals supplied by the original manufacturer of the engine.
Alleged failed parts must be returned to the IPD Distributor where they were purchased in accordance with before mentioned procedures.
Owner is responsible for all downtime, cargo and consequential damages, business cost or losses resulting from a warrantable failure.
Note:
Failures other than those resulting from defects in material or workmanship of IPD products, which arise solely as a result of owner abuse, improper assembly or operation, and/or lack of proper maintenance, are not covered by this warranty.
There are no warranties, expressed or implied, including warranties of merchantability or fitness for a particular purpose by IPD, except the warranty against defects in material and workmanship. No person is authorized to bind IPD for any such other warranty.
IPD is not responsible for incidental or consequential damages.
This warranty does not apply to parts provided by IPD at no charge or in lieu of a previous warrantable situation.
Any tampering or altering of IPD products voids any warranty of the product by IPD and becomes sole responsibility of owner.